March 2020


Four OTT Platforms Hotstar, VOOT, SonyLIV and Reliance have come together and set up a complaints redressal mechanism through a Digital Curated Content Complaints Council (DCCCC). DCCCC will be chaired by retired Justice A.P. Shah and include other members representing digital experts, content creators and eminent personalities.This is under the aegis of the Internet and Mobile Association of India (IAMAI) to add a second tier to self-regulation for OTT (Over-The-Top) space.

The DCCCC Will Directly Address Consumers’ Grievances

The council will address complaints on issues relating to content that is disrespectful to women or national symbols and incites hate and violence.

“The idea is to empower consumers to air their grievances regarding content yet allow for creative freedom on the streaming platforms," said Chitrita Chatterjee, associate vice president at IAMAI. She said that the first tier in self-regulation allows consumers to reach out to the video streaming platform to make a complaint. However, if they are not satisfied, they could reach out to DCCCC. “But this mechanism should not be seen as censorship because it is not. However, platforms must run scrolls in their programmes to create awareness about DCCCC," said Chatterjee.


Other players are expected to come on board. Last year, nine video streaming players including Hotstar, Voot, ZEE5, Arre, SonyLIV, ALT Balaji, Reliance Jio, Netflix and Eros Now had signed up to adopt a self-regulatory Code of Best Practices under the aegis of the IAMAI. The code prohibited content around child pornography, acts of terrorism and disrespect to national symbols. It asked platforms owners to categorise content and classify the same for audiences of different ages. It also required that platforms display a content descriptor or guidance message that indicates and informs the viewer about nature of the content, particularly around age-inappropriate content for minors.

Lastly, it asked to institute a grievance redressal mechanism whereby signatories agreed to internally appoint or institute, as part of their operational systems, a dedicated person, team or department to receive and address any consumer-related concerns and complaints in relation to the content they were showcasing. n